Refund Policy

1. Introduction

At Second Brain for Students, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds related to our subscription plans and services.

Please read this Refund Policy carefully before subscribing to our services. By subscribing, you agree to the terms outlined in this policy.

2. Subscription Refunds

2.1 Monthly Subscriptions

For monthly subscription plans, we offer a 7-day money-back guarantee from the date of initial subscription. If you are not satisfied with our service within the first 7 days, you may request a full refund of your subscription fee.

After the initial 7-day period, monthly subscriptions are non-refundable for the current billing cycle. Cancellations will prevent future billing but will not generate a refund for the current month.

2.2 Annual Subscriptions

For annual subscription plans, we offer a 14-day money-back guarantee from the date of initial subscription. If you are not satisfied with our service within the first 14 days, you may request a full refund of your subscription fee.

After the initial 14-day period, annual subscriptions may be eligible for a prorated refund at our discretion. The refund amount will be calculated based on the unused portion of your subscription, less any applicable discounts received for the annual commitment.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• Technical issues that significantly impair your ability to use our service, which our support team has been unable to resolve within a reasonable timeframe
• Incorrect billing or charging errors
• Service unavailability for extended periods (more than 24 consecutive hours)
• Requests made within the money-back guarantee period as specified above

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription fees after the money-back guarantee period has expired
• Partial refunds for unused time if you cancel your subscription mid-cycle (except for annual plans as noted above)
• Add-on services or one-time purchases
• Accounts that have violated our Terms of Service
• Accounts that have previously received a refund

5. Refund Process

To request a refund, please follow these steps:

1. Contact our support team through our contact page with the subject line "Refund Request"
2. Include your account email address, the date of purchase, and the reason for your refund request
3. Our team will review your request and respond within 3 business days

If your refund is approved, it will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

6. Educational Institution Subscriptions

For educational institutions with bulk subscriptions or custom agreements, refund terms will be governed by the specific terms outlined in your service agreement. Please refer to your contract or contact your account manager for details.

7. Special Circumstances

We understand that special circumstances may arise. If you believe you are entitled to a refund outside of the terms outlined in this policy, please contact our support team. We will review such requests on a case-by-case basis.

In cases of financial hardship, medical emergencies, or other extenuating circumstances, we may offer alternative solutions such as subscription pauses, extensions, or credits toward future service.

8. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date. You are advised to review this Refund Policy periodically for any changes.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at our contact page.